Terms and Conditions

1. Acceptance of Terms

By accessing our website, submitting a contact form, requesting an estimate, or hiring Custom Port Orange Concrete for any concrete work, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.

These terms apply to all visitors to our website and to all customers who engage us for services, whether the engagement begins online, by phone, or in person.

2. Description of Services

Custom Port Orange Concrete provides residential and commercial concrete contracting services in Port Orange, FL and the surrounding area, including but not limited to: concrete driveway installation, patio construction, sidewalk building, foundation work, stamped and decorative concrete, retaining walls, pool decks, concrete cutting, and related services.

All services are subject to a written scope of work agreed upon before any work begins. We do not begin work without a signed agreement or written authorization from the property owner or authorized representative.

3. Estimates and Pricing

All estimates are provided in writing after an on-site visit. Phone estimates are advisory only and not binding. A written estimate specifies the scope of work, materials to be used, thickness and finish of concrete where applicable, the estimated timeline, and the total price.

Written estimates are valid for 30 days from the date issued unless otherwise stated. Material price fluctuations beyond our control may require adjustments after 30 days. We will communicate any such changes in writing before proceeding.

Changes to the scope of work requested after a project has begun may result in additional charges. Any change orders will be documented in writing and require your approval before work continues.

4. Scheduling and Cancellation

Project start dates are estimated and subject to change based on permitting timelines, weather conditions, material availability, and crew scheduling. We will communicate any significant delays as soon as they are known.

Concrete work is weather-dependent. We reserve the right to reschedule any pour if conditions such as rain, extreme heat, or high wind present a risk to the quality of the finished work. We will notify you of any rescheduling as promptly as possible.

If you need to cancel a scheduled project, please notify us in writing as soon as possible. Cancellations made after materials have been ordered or permits have been pulled may result in cancellation fees to recover those costs.

5. Payment Terms

Payment terms are specified in your written estimate and project agreement. Standard terms require a deposit before work begins, with the remaining balance due upon project completion. We accept payment by check, cash, or electronic transfer. Specific accepted payment methods will be noted in your project agreement.

Final payment is due upon completion of the work and your acceptance of the finished project. If a dispute arises regarding the final payment, it must be raised in writing within 5 business days of project completion. We will work in good faith to resolve any legitimate concerns.

Accounts with unpaid balances past the due date may be subject to late fees and collection action in accordance with Florida law.

6. Permits and Inspections

Where permits are required by Volusia County or the City of Port Orange, we will obtain them on your behalf before work begins. Permit fees are included in or itemized within your written estimate. You authorize us to apply for permits related to the agreed scope of work on your property.

Required inspections will be scheduled by us and coordinated with the relevant municipal authority. Project completion is contingent on passing any required inspections. If an inspection reveals a deficiency caused by our workmanship, we will correct it at no additional cost to you.

7. Workmanship Warranty

We stand behind the quality of our work. We provide a one-year workmanship warranty on all concrete projects. If cracking, settling, or surface failure occurs due to defects in our installation within one year of project completion, we will return to assess and repair the issue at no cost to you.

This warranty does not cover damage caused by: improper use of the concrete surface (such as overloading beyond the design capacity), damage from vehicles or equipment not discussed during the estimate, acts of nature, tree root intrusion, or any modifications made to the work by parties other than Custom Port Orange Concrete.

Minor hairline cracking in concrete is a natural characteristic of the material and does not constitute a defect. We will explain what to expect during our pre-project consultation.

8. Limitation of Liability

To the fullest extent permitted by law, Custom Port Orange Concrete's total liability to you for any claim arising out of or related to our services shall not exceed the amount paid by you for the specific project that is the subject of the claim.

We are not liable for indirect, incidental, consequential, or punitive damages of any kind, including lost profits, loss of use of property, or costs of alternative housing or workspace arising from delays in our work.

We are not liable for pre-existing conditions on your property that are not disclosed to us before work begins, including underground utilities, irrigation systems, buried cables, or unstable soil conditions that were not observable during our on-site assessment.

9. Property Access and Site Conditions

By engaging our services, you confirm that you are the property owner or an authorized representative of the property owner with authority to enter into this agreement and grant access to the property for the purpose of completing the agreed work.

You are responsible for notifying us of any underground utilities, irrigation lines, cables, or other buried infrastructure in the work area prior to the start of work. Call 811 (Florida's Sunshine State One Call Center) before digging begins. We will not be held responsible for damage to undisclosed underground infrastructure.

10. Dispute Resolution

If a dispute arises between you and Custom Port Orange Concrete related to our services, we encourage you to contact us directly first. Most concerns can be resolved promptly through direct communication. Please reach out by phone or email using the contact information below.

If direct communication does not resolve the dispute, the parties agree to attempt mediation before pursuing litigation. Any legal proceedings that cannot be resolved through mediation shall be brought in the courts of Volusia County, Florida.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida. Any disputes shall be resolved in accordance with Florida law and in the courts of Volusia County, Florida.

12. Website Use

The content on our website, including text, images, and other materials, is provided for informational purposes only. We make no warranties that the website will be available at all times or that the information will be free of errors. We reserve the right to update or remove website content at any time without notice.

You may not reproduce, distribute, or use any content from this website for commercial purposes without our written permission.

13. Modifications to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

14. Contact Us

If you have questions about these Terms and Conditions, please reach out: